Eighty Nine Machinery Trading Sdn. Bhd. Return Policy

At Eighty Nine Machinery Trading Sdn. Bhd., we prioritize customer satisfaction and aim to deliver high-quality machinery parts and attachments tailored to your needs. Since our website is solely a platform for quote requests and inquiries, please note the following guidelines regarding returns:

1. Quote Requests and Inquiries Only: Our website is designed for customers to request quotes and submit inquiries. For any product questions or additional information, please reach out to our sales team at sales@eightynine.com.my.

2. Custom Orders: Many of our products are custom or specialized for heavy machinery. As such, we cannot accept returns or exchanges on custom-ordered items once they have been processed or shipped.

3. Order Accuracy: We encourage customers to review their order details carefully during the quote request process to ensure product specifications align with their requirements. Our sales team is available to assist with product selection and answer any questions before finalizing your order.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our sales team within 7 days of delivery at sales@eightynine.com.my with a description of the issue and photos of the damage. We will assess the situation and work with you to find a suitable solution.

5. General Inquiries: For additional questions about our products or policies, our sales team is available to assist at sales@eightynine.com.my.

By placing an order through Eighty Nine Machinery Trading Sdn. Bhd., you acknowledge and agree to this return policy. We appreciate your understanding and look forward to providing you with quality products and service.